Support
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Getting Started
New to Audibase? Learn the basics of uploading, streaming, and discovering music.
Contact usFrequently Asked Questions
What is Audibase?
Audibase is a music community platform that connects producers, DJs, artists, and fans. You can stream and discover music, buy and sell releases, sample packs, presets, and software, collaborate on projects, and attend events.
How do I create an account?
Download the Audibase app or visit audibase.com/signup to create a free account. You can sign up with your email address or use Google sign-in.
How do I upload music?
Once signed in, you can upload tracks from your profile. Supported formats include WAV, MP3, and FLAC. Audibase automatically analyses your uploads to detect BPM, musical key, and other metadata.
Can I download music for offline listening?
Yes. The Audibase mobile app supports offline downloads. Tracks you have downloaded are available in your library without an internet connection.
How do purchases and payments work?
Payments are processed securely through Stripe. When you purchase a release, sample pack, or software, you receive a licence to download and use the content. Sellers receive payouts directly to their connected Stripe account.
How do subscriptions work?
Artists and collectives can offer subscription tiers with exclusive content. When you subscribe to a creator, you get access to their subscriber-only releases and content based on your tier level. You can cancel at any time.
Does Audibase support CarPlay?
Yes. The Audibase iOS app includes full CarPlay support. You can browse your library, discover radio stations, and control playback from your car dashboard.
How do I report copyright infringement?
If you believe your copyrighted work has been uploaded without authorisation, please email [email protected] with details of the content and proof of ownership. We will investigate and take appropriate action.
How do I delete my account?
You can delete your account from your account settings. Alternatively, email [email protected] and we will process your request. Please note that account deletion is permanent and cannot be reversed.
Contact Us
Cannot find what you are looking for? Get in touch and we will get back to you as soon as possible.
Email: [email protected]
Response time: We aim to respond within 48 hours.
For legal and policy queries, see our Privacy Policy and Terms of Service.